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Answers for running your shop on OnSite, from your first repair to the end of the day. Can't find it? Ask us.
Browse by topic
Getting started
Sign in, set up your shop, add your staff and bring your records over.
9 articles
Repairs
Check devices in, work them on the board, quote, and hand them back.
14 articles
Customers and messages
Customers and their devices, texts and emails, appointments and bookings.
15 articles
Sales and payments
The register, invoices, card readers, refunds, end of day and reports.
14 articles
Inventory and buying
Parts and stock, purchase orders, used devices, buying from customers, labels.
13 articles
Your team and account
Roles, several stores, timesheets, billing and your own sign-in.
7 articles
Popular articles
Check in a repairTake a device in at the counter with its checks, problem, services, technician, promised time and deposit.
The repair boardSee every open repair at a glance, move it along by dragging, and spot what's late or stuck.
Take a paymentRecord cash, card, e-Transfer, cheque or store credit on an invoice, split it across methods and send the receipt.
Customers and their devicesFind a customer, add a new one, keep their details up to date and record the devices they bring in.
Texts and emails to customersRead customers' texts, reply, send a text or email from a repair, log a phone call and check that a message arrived.
Parts and stockKeep the parts and retail items you stock in Inventory, with prices, reorder levels and quick-sell buttons for the register.
Buy a device from a customerBuy a phone or other device at the counter, with the seller's ID and signature, and pay in cash, e-transfer or store credit.
Card readers at the counterPair a Stripe card reader, pick one for each computer, and take card and Interac payments without typing the amount twice.
Move from RepairShopr or RepairDeskBring your customers, devices, repairs, invoices and parts across from RepairShopr or RepairDesk, with the same numbers.
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