Repairs
Check devices in, work them on the board, quote, and hand them back.
Check in a repairTake a device in at the counter with its checks, problem, services, technician, promised time and deposit.
The repair boardSee every open repair at a glance, move it along by dragging, and spot what's late or stuck.
Repair statusesWhat each service order status means, and how to change a repair's status, technician and promised time.
Work on a repairFind your way around a service order: the next step, its tabs, items and charges, checks, photos and the bench timer.
Notes, mentions and flagsLeave notes for the team on a repair, mention someone with @, and flag or pin what matters.
Quotes and customer approvalPrice a repair, send the customer a link to approve or decline it, and check it in when they say yes.
Part requestsAsk for a part for a repair, a customer or your shelves, and follow it from ordered to arrived.
Ready for pickup and pickupFinish a repair, record the work, tell the customer it's ready, then check them out and hand it back.
Warranty returnsCheck in a device that's back under its repair warranty as a free, top-priority warranty return, and settle the claim.
Loaner phonesKeep track of the phones you lend while customers' phones are repaired, from lending to check-in.
Tickets, labels and signaturesPrint the customer's ticket and the device label, get a signature on screen or on the counter tablet, and use the device page.
Check my repair page for your websiteGive customers a page where they look up their repair with its number and phone, and add it to your own website.
Price book and completion codesSet the services and prices the counter offers, prices for each model, drop-off checks, device models and completion codes.
Service order settingsSet intake prices and deposits, turnaround targets, automatic assignment, quotes, ticket terms and the repair warranty.